Leadership at Credit Management Company

Our emphasis on client service is exemplified by the ethics and integrity of our senior management staff, positioning Credit Management Company (CMC) as one of the most recommended agencies in the industry. With nearly a century of combined experience, this team has not only defined who CMC is, but how we will continue to evolve.

Each team member is accessible to you, ensuring that you will experience an efficient and managed process. Open communication and a teamwork approach is a philosophy we endorse. Listening and responding to our clients is the premise that CMC was built upon, and we guarantee you will find our partnership beneficial and profitable.

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Mary Lou Muti
Mary Lou has been with the organization for over 36 years, acting in the capacities of CFO and Executive Vice President prior to her position as President. Her primary responsibility is overseeing the daily operations and future direction of CMC. In addition she also manages billing, finances, client reports, and information system related matters. She also has the on-going task of assessing new technologies and improvement capabilities. Mary Lou graduated from Butler Community College with an Associate's Degree in Accounting.
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Joel McKiernan

Joel is an essential team member of Credit Management Company, and has over 26 years of experience in the healthcare revenue cycle industry. Joel is an active member of several industry associations, including the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM). He is responsible for managing and directing our sales force and new market and product development. Joel received a B.S. in Business Administration from the University of North Carolina at Charlotte.LinkedIn Green



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Robin Prince
Vice President of Operations

Robin Prince brings in over 27 years' experience in our industry. She began working in the debt collection industry in 1992.  She started her career as a representative and worked her way up through various leadership roles. With teams ranging from 25 to 250, Robin believes that the foundation of the company begins with the representatives.  She has vast experience in revenue cycle management, best in class technology for contact centers, and continuous improvement in both aspects of performance and culture. She is responsible for overseeing the Early-Out, Bad Debt and Client Services Divisions. Together with the Sales and IT Teams, she creates, maintains, and fosters relationships with our clients, partners, and vendors.  


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Bill East  
Vice President of IT
Bill serves as the Vice President of Information Technologies for CMC. He has been working in the IT industry for over 20 years, during which time he has held a number of leadership positions, including information systems manager, consultant, and network and systems engineer. Bill received an undergraduate degree in Information Technology and an MBA from Point Park University. He brings his depth of experience, technical skills and management capabilities to his role where he is responsible for the planning, organization, and execution of all IT functions. His position includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. 




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Cesar Wilen
Cesar brings over 10 years of accounting and finance experience to the CMC team. Cesar is responsible for the production of periodic financial reports for CMC including analyzing trends, costs, revenues, financial commitments and obligations incurred to predict future revenues and expenses. He ensures all reports comply with generally accepted accounting principles and provides information to external auditors. Cesar manages internal A/P and A/R teams as well as external vendors. Wilen graduated from Florida Southern College with a degree in financial management. 




Connie Wade
Director of Client Services


Connie has over 26 years of experience in collections, client service, and medical billing and has been with CMC for nearly 22 years. As the Director of Client Services, her primary responsibility is to guarantee total client satisfaction and forge strong business relationships with our partners. Having a very meticulous, hands-on approach, Connie’s team works with our clients to resolve any account topics concerning debtors. This entails an array of functions including handling statement issues, debtor disputes, checking account balances, and accessing clients’ billing information via on-line admission. Ensuring total client satisfaction, she communicates with our business partners on a regular basis in a prompt, professional manner.

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Jessica Fritz
Senior Human Resources Director

Jessica is a graduate of the University of Pittsburgh, and has over 15 years of experience in Operations and Human Resources.  As Human Resources Director for Credit Management Company, she is responsible for all HR functions for 100+ employees including recruitment/talent management, benefits administration, ATS, HR systems, training & development and HR policy development and compliance.  Jessica is challenged with developing, implementing and managing the HR infrastructure, promoting engagement and retention and managing an effective training program for all staff.

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Ryan Hassen
Compliance Manager

Ryan joins The CMC team with over 4 years of compliance experience.  Ryan works to maintain all state licenses, and develops, reviews and revises all Company policies to align with state and federal guidelines.  In addition to implementation of internal and external risk audits, Ryan directs and ensures delivery of compliance and privacy training to all employees and applicable business associates.  A graduate of Geneva College, Ryan is well versed on FDCPA, HIPAA, FCRA, EFTA, UDAAP and other applicable state and federal regulations and manages the company’s call monitoring procedures, maintaining stringent security and privacy obligations.   

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